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Product Quality Policy
We market only 1st quality products at RandRProducts.com. As we all know this is not a perfect world and there are some rare instances where products do get on the market that have a defect. Our "Product Quality Policy" is designed to provide world class customer service should you receive a defective or deviated product.
The Following are important guidelines of our policy and how it works.
The customer must state clearly and specifically what he or she believes is the problem.
The customer must request an onsite product inspection by clicking here. This form explains the terms of the inspection agreement.
RandRProducts.com will contact a professional (certified inspector) who will contact you to schedule a time to analyze the reported problem. Being an independent (certified inspector) they will
analyze
the reported product problem and will arrive at a conclusion that is not biased towards the manufacturer or RandRProducts.com. All certified inspectors are required to have the following certifications:
International Certification Registry (ICR)
Institute Of Inspection
Cleaning and Restoration Certification (II CRC)
Floor Covering Institute of Technical Services (FCITS)
Associations of Specialists in Cleaning and Restoration (ASCR)
The certified inspector will issue a report on his or her findings. If the product has a manufacturer defect, RandRProducts.com will replace the defective product material at no cost including shipping. RandRProducts.com will also pay for the cost of the certified inspector.
If the problem is not a manufacturing defect with the product, the customer will pay the inspection fee.
Materials improperly installed will not qualify as defective.
The conclusion of the inspection report must clearly state that the material was defective.
The manufacturer will have the final approval authority of the claim as the products are warranted by the manufacturer and not RandRProducts.com
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